Quick Answer: What Is A Help Desk Job Like?

What do I need to know for a help desk job?

12 traits hiring managers look for in help desk job candidatesA real desire to help people.

Works ‘with’ and not ‘for’ the customers.

Positive and optimistic approach to problem-solving.

Creates and cultivates a playful and relaxed work environment.

Collaborative team spirit.

Passion for the product.More items…•.

Are Help Desk jobs good?

Working the IT help desk can be a great entry-level job. … Additional credentials and advanced degrees can help you move beyond the IT help desk, but employers are first and foremost looking for the right combination of skills when they’re in need of network and IT security, software developers, and managers.

What do IT help desk do?

A help desk is a resource intended to provide the customer or internal user with information and support related to a company’s processes, products and services. The purpose of a help desk is to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems.

Is help desk a good start?

Advancement potential. Perhaps the best part about a help desk role is that it’s often possible to leverage the skills and experience gained there to secure a higher-level position. Many network, Web and e-mail administrators, for example, got their starts on the help desk.

Is Service Desk a BWH?

The IT Help Desk (617-732-5927) is available to help with any PeopleSoft issues. Make sure you have your user name (nt logon) and your device number (found on a label on the front of your computer with the BWH logo on it).

WHAT IS IT help desk job description?

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

What is a good entry level IT job?

A Guide to Landing 8 of the Best Entry-Level IT JobsHelp desk analyst. Many tech workers have debuted on the help desk. … PC technician. … Computer operator. … Software developer. … Technical writer. … Front-end web developer. … Quality assurance (QA) analyst. … Database administrator (DBA)

Is Service Desk a technical job?

The Service Desk Technicians extend technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking.

What every help desk tech should know?

The 30 skills every IT person should haveBe able to fix basic PC issues. These can be how to map a printer, back up files, or add a network card. … Work the help desk. … Do public speaking. … Train someone. … Listen more than you speak. … Know basic networking. … Know basic system administration. … Know how to take a network trace.More items…•

What are the best IT certifications to start with?

10 entry-level IT certs to jump-start your careerCisco Certified Technician (CCT)Cisco Certified Network Associate (CCNA)CompTIA IT Fundamentals+ (ITF+)Comp TIA A+CompTIA Network+CompTIA Security+Microsoft 365 Fundamentals.Microsoft Technology Associate (MTA)More items…•

HOW MUCH DO IT help desk jobs pay?

An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.90 based on 3,131 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $19.47 based on 969 salaries.

How much does entry level IT job pay?

IT Entry Level SalariesJob TitleSalaryOffice Depot IT Entry Level salaries – 1 salaries reported$18/hrIBM IBM GBS Consulting By Degrees Entry Level Consultant salaries – 177 salaries reported$74,894/yrTruGreen Entry Level Sales Representative salaries – 141 salaries reported$35,847/yr17 more rows•Dec 16, 2020

What is the quickest certification to get?

Here’s a list of 7 quick certifications that pay well:Certified Phlebotomy Technician (CPT) Training time: 11 weeks. … Professional Coder. Training time: 20 weeks. … Pharmacy Technician Professional. … Medical Assistant. … Medical Front Office Administration Specialist. … Behavioral Technician Specialist. … Patient Care Technician (PCT)

What certifications do you need for IT help desk?

Job board survey results (in alphabetical order, by certification)CertificationSimplyHiredIndeedACMT (Apple)128329HDI-CSR (HDI)266522ITIL Foundation (ITIL)639795Microsoft 365 Certified: Modern Desktop Administrator**1872131 more row•Jun 18, 2019

What is Level 1 and 2 it support?

A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

What skills do you need to be a help desk technician?

To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more. The help desk role is not an easy one.

What is the difference between a help desk and a service desk?

A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as “how do I do X?”).